How an electric vehicle driver can use the Sintio-Portal
When signed up as described in User Account you are almost there and able to charge your car. However, you still have to add your address, a RFID badge and a valid credit card. How to do this is described in the chapters below.
Adding your personal details
Go to www.sintio.app (opens in a new tab), login and then click in the top right corner on your name. A drop-down menu will colapse. Click Profile (opens in a new tab) to get to your profile page as shown below.
Update name and address
Fill in the form in the address section and click the Update button. You probably recognize, address and name can be changed at any time. User name and email cannot.
Adding a RFID badge
In the RFID badges section you can add your personal RFID (opens in a new tab) badge. The RFID badge is like an electronic key. It helps to identify yourself at a charger with just swiping your badge.
- Click + Add new badge.
- Add a name and the number on your badge as shown in the screenshot below.
- Click Save
- The badge will apear in the badges table.
You can have as many badges as you want. For example one for you and another one for a family member.
Do you have a Swisspass and would like to use it for authentication? Follow these steps:
- Download the app NFC Tools (orange icon).
- Select Read in the app and hold your desired card against the back of your mobile phone.
- Once it has been detected, a separate window will appear.
- Copy the number under Serial Number.
- Add a new badge as described above.
- In the ID tag, paste the serial number from the app without clones.
And you are now ready to use your Swisspass 🪪 as an authentication badge!
A badge that has been added can be deactivated by clicking the Deactivate badge button. However, once this is done, it cannot be re-added later. So be careful.
Buy a RFID-Badge
To order one or more additional RFID badges, you can also use our portal.
- Click on + Add new order.
- Select the product type (RFID Badge) and the quantity you need.
- Confirm the purchase with the Create order button.
Adding a valid credit card
You have to add a valid credit card. Otherwise you will not be allowed to charge your car. Respectively each charging session that you want to start will be blocked by the server.
- Click the + Add card button and add a credit card of your choice.
- If successfull added, the card will apear in the payment method card.
Done, there is nothing more for you to do. You can charge your vehicle once you have been added to a charger by an organization administrator.
Overview of the charging process
Would you like to find out what your charging process looked like? Under your dashboard you will find the past charging processes. Select the desired charging process via the View field. This will take you to a bar chart showing the progress of the charging process over time.
Charger offline notifications
You will receive notifications about the offline status of your charging station so that you can contact your management in case of a malfunction. If you do not need this notification, you can adjust this in your profile. In the example below, notifications are enabled. Slide the toggle to the left to turn off notifications.
Composition of the Tariff for Charging Energy
The tariff for your charging energy at Sintio may differ from the tariff of your energy provider. This can have the following reasons:
- There is a meter rental fee for the energy provider's e-mobility electricity meter. This cost is distributed among the users and is listed as an additional subscription.
- The charging infrastructure generates power losses (load management, internet router, etc.), which are reflected in the tariff. This may result in an increase of 3 - 6 cents/kWh.
- Some energy providers charge power tariffs during peak load times.
The revenue from charging energy is used to cover the energy provider’s invoice. This is managed either by your property owner (sintio.service subscription) or by Sintio (sintio.fullservice subscription).