How to Create and Manage a New Organization

Once you have successfully set up your personal account, you can now proceed to create and manage an organization if needed.

An organization is to be understood as a unit that contains all of your installations. An installation consists of one or more charging stations

Create and manage a new Organization

Use the dropdown menu to create a new organization.

You will be navigated to a page to register your organization. Fill in the grids with your organization's information. You can update the information about your organization at any time.

Add administrator

In the General tab, you can add an administrator. An administrator can manage this organization.

Add Installation

In the Installations tab you can add one or more installations. An administrator can manage these installations.

If you press the + Add installation button, you will be taken directly navigated to the right place. You can enter the details of the installation there.

Add tariff for installation

A tariff defines the conditions under which charging energy can be purchased at an installation. The electricity prices depend on the location of your installation and the responsible energy supplier. Information on the current electricity tariffs can be found at Electricity prices Switzerland (opens in a new tab).

To define a tariff for your charging station, navigate to Tariffs and proceed as follows:

1. Click on + Add tariff.

2. Select a name for the tariff.

3. Click on + Add price.

4. Define the tariff details. You can customize the tariff to your use case including Exceptions, Parking fee and Starting fee.

5. You can now assign the defined tariff to an installation.

Edit tariff for installation

If you would like to adjust the tariff for an installation at the turn of the year or for other reasons, please follow these steps:

1. Log in to the Sintio-Portal with your access data.

2. Click on the Organisation for which you have administrator rights in the top left-hand corner.

3. Navigate to the Tariffs page to call up the tariff overview.

4. Select the tariff you wish to customise.

5. Terminate the existing tariff by setting the desired End date.

6. Clone the existing tariff and set the desired Start date for the new tariff.

7. Make the desired adjustments (e.g. prices, conditions) and save the changes with the Submit rate option.

Add Group

You can add a new group in the Group tab. A group is used to define its members and assign charging stations to group members. Proceed as follows:

1. Add a group using the + Add Group button. Define the group name and set the status (Active/Inactive)

2. Now you can assign users to the group. This is possible via email address or username.

3. Finally, you can assign charging stations to users. Be careful to assign the charging stations correctly, otherwise there may be significant additional billing costs.

Electric meter from energy supplier

The energy supplier's meter measures the total electrical energy consumed by the charging stations. Based on this measurement, the energy supplier issues an invoice for the energy consumption. With the sintio.fullservice subscription, there is an option to transfer the meter to Sintio AG. In this case, we take responsibility for the tariffs and pay the meter's invoice. If you are interested, please contact us at info@sintio.ch. All other subscriptions do not have the option of transferring the electricity meter to Sintio AG.

Installation income

You can view the income from your installation, broken down by month, in the Installation income tab. If you would like to request a refund of the charging station income, you can do so by clicking the Request refund button.