What to do if you receive an email about an error message?

Charger Error Codes

Meaning: Your charging station is not assigned to any organization.

What can you do?

Visit the Sintio Portal (opens in a new tab) and add the charging station to an installation. For more information on how to add installations, see here (opens in a new tab).

Meaning: Your charging station is not assigned to any installation.

What can you do?

Visit the Sintio Portal (opens in a new tab) and add the charging station to an installation. For more information on how to add installations, see here (opens in a new tab).

Meaning: Your charging station, installation, or organization has been set to inactive.

What can you do?

Visit the Sintio Portal (opens in a new tab) and set your charging station, installation, and/or organization to active. You can do this on the respective tab.

Meaning: Your charging station is only publicly accessible. Authentication with RFID is not possible.

What can you do?

If you want this charging station to be assigned to a specific user, you can contact us (opens in a new tab).

Meaning: No electricity tariff has been set for your installation.

What can you do?

Visit the Sintio Portal (opens in a new tab) and add a tariff to the affected installation. For more information on adding a tariff, see here (opens in a new tab).

Meaning: An unrecognized RFID card was used at one of your charging stations.

What can you do?

If someone within your organization reports issues with authentication at their charging station, it may be because the RFID card has not been registered on their profile.

Meaning: An inactive RFID card was used at one of your charging stations.

What can you do?

If someone within your organization reports issues with authentication at their charging station, it may be because the RFID card needs to be updated on their profile.

Meaning: An RFID card was used at one of your charging stations that does not belong to the station owner.

What can you do?

Meaning: You have been blocked from using your charging station.

What can you do?

A common reason for user blocking is a failed transaction with your credit card. In this case, add a valid credit card on the Sintio Portal and email support@sintio.ch with the subject "UserIsBlockedFromCharging". For more information on adding a credit card, see here (opens in a new tab).

Meaning: You have not added your payment method.

What can you do?

Add a valid credit card to your profile on the Sintio Portal (opens in a new tab).

Meaning: Someone attempted to charge at one of your charging stations who is not assigned to that station.

What can you do?

If someone within your organization reports authentication issues at their charging station, it may be that the station has been misidentified.