What to do if you receive an email about an error message?

Charger Error Codes

Meaning: Your charger is not assigned to any organization.

What can you do?

Visit the Sintio Portal (opens in a new tab) and add the charger to an installation. For more information on how to add installations, see here (opens in a new tab).

Meaning: Your charger is not assigned to any installation.

What can you do?

Visit the Sintio Portal (opens in a new tab) and add the charger to an installation. For more information on how to add installations, see here (opens in a new tab).

Meaning: Your charger, installation, or organization has been set to inactive.

What can you do?

Visit the Sintio Portal (opens in a new tab) and set your charger, installation, and/or organization to active. You can do this on the respective tab.

Meaning: Your charger is only publicly accessible. Authentication with RFID is not possible.

What can you do?

If you want this charger to be assigned to a specific user, you can contact us (opens in a new tab).

Meaning: No electricity tariff has been set for your installation.

What can you do?

Visit the Sintio Portal (opens in a new tab) and add a tariff to the affected installation. For more information on adding a tariff, see here (opens in a new tab).

Meaning: An unrecognized RFID card was used at one of your chargers.

What can you do?

If someone within your organization reports issues with authentication at their charger, it may be because the RFID card has not been registered on their profile.

Meaning: An inactive RFID card was used at one of your chargers.

What can you do?

If someone within your organization reports issues with authentication at their charger, it may be because the RFID card needs to be updated on their profile.

Meaning: An RFID card was used at one of your chargers that does not belong to the charger owner.

What can you do?

Meaning: You have been blocked from using your charger.

What can you do?

A common reason for user blocking is a failed transaction with your credit card. In this case, add a valid credit card on the Sintio Portal and email support@sintio.ch with the subject "UserIsBlockedFromCharging". For more information on adding a credit card, see here (opens in a new tab).

Meaning: You have not added your payment method.

What can you do?

Add a valid credit card to your profile on the Sintio Portal (opens in a new tab).

Meaning: Someone attempted to charge at one of your chargers who is not assigned to that charger.

What can you do?

If someone within your organization reports authentication issues at their charger, it may be that the charger has been misidentified.